Shipping & Returns
SHIPPING POLICY
All items will ship 3-6 weeks from the date the order is placed. Items are handcrafted, made-to-order, or created in small batches and are shipped once produced. The tracking details and carrier information associated with your order will be provided in your shipment confirmation email.
Further information on the order status can be provided upon request, please email us at hello@shopvrsa.com
SHIPPING RATES (DOMESTIC)
- Flat rate Shipping is $10
- We offer free Shipping on US orders $250+
SHIPPING RATES (INTERNATIONAL)
- Flat rate Shipping is $25
- We offer free Shipping on International orders $500+
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Please note that all customs and duty fees are the customer's responsibility to pay.
The United Kingdom and Canada require duty upon arrival for ALL shipments, no matter what the total of your order is. Payment of this is necessary to release your order from customs and unfortunately are not set or regulated by us. Please contact your local customs office if you have any questions regarding the duty fee for your order.
RETURN POLICY
All home decor items are handcrafted, made-to-order, or created in small batches as we do our best to be a sustainable, low waste company. Since these items are made especially for you, they are not eligible for returns or exchange and are final sale.
If there is a serious issue, please contact hello@shopvrsa.com within 48 hours of receipt with comprehensive details along with images of the product delivered and we will do our best to resolve. Please note we are not able to assist after 48 hours of receipt
INCORRECT/DAMAGED/DEFECTIVE ITEMS
- We are happy to replace or refund any incorrect, damaged, or defective items
- Please email us a your order number and details along with a photo of the damage(s) within 24 hours of receiving the order
- Returned items must be in their original packaging
ORDER CANCELLATIONS
- Orders cannot be cancelled once shipped from the manufacturer
- Made-to-Order items cannot be cancelled once production begins